The company is dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels from CEO down. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.
We want to resolve your complaints as soon as possible. Please call our customer service and we’ll do our best to resolve any problems you may be having with our service, as soon as possible.
Handling Your Complaint:
If you have a complaint regarding any aspect of your account or dealings with UNITECH TECHNOLOGY D.M. LTD, we urge you to telephone our Customer Service at first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.
You will be charged at a local rate. If you prefer to put your complaint in writing, we will respond to your letter and will confirm any details in writing if you request us to do so.
If you like, you can appoint an authorized representative or an advocate to interact with us on your behalf. Please see our website for a procedure and form to appoint an authorized representative or advocate. When you discuss your complaint with us, we can assist you to clarify and formulate the complaint.
You can also make a complaint by using any of the other contact methods on our website, or please ask us if there is any other method you would like to use to send a complaint to us.
Complaints made to UNITECH TECHNOLOGY D.M. LTD are overseen by our customer service management. After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 15 business days, or longer (in which case we will update you with the reason for the delay and the expected timeframe).
If you are not satisfied with the response tendered to you, you may ask Customer Service Management to forward your complaint to senior management directly. If so, we will try to make a senior management representative available to address the complaint as soon as possible (depending on availability).
When your complaint is resolved, we will confirm this with you within 10 business days.
If your complaint is not resolved to your satisfaction by us, and depending on the nature of your complaint, you may refer your complaint to an outside body.